CEX is a transversal management area, integrated in the Outsourcing & Consulting Business Unit, which aims to guarantee the response and evolution of the service to a homogeneous and intelligent support, in order to offer a value proposal, to achieve the commitments of productivity, quality and satisfaction and, in this way, generate tangible value for the clients.

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This service transformation involves the whole (processes, people and tools) and offers a customised, complete and consistent operating model, based on our experience, with step-by-step implementation and adjusted to the starting point and pace of the client as well as to the evolution and opportunities of the market.

CEX Services

Among the valuable services offered by CEX are:

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• Office of Governance (OGS)
• Quality and Continuous Improvement Office (SMO)
• IT Cost Office (PCM)
• Office of Transformation/Innovation (OTI)
• Data Analytics
• Evaluation/Audit
• ITSM Specialised Support
• Intelligent Automation
• Methodologies/Quality/Security
• Regulatory Compliance