The Sermicro Group has renewed the project to provide operation and maintenance services to the computer facilities, physical and logical, of the Comisión Nacional del Mercado de Valores (CNMV).

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The objective of this project is the provision of services to end users of the CNMV, for the resolution of microcomputer and telecommunications problems and the management of requests for resources by these users. It also includes the provision of maintenance services for the microcomputer fleet and the operation of central systems.

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In order to offer a global service that provides value and continuous improvement, the Sermicro Group proposes, among other aspects:

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• A single management model for the entire organisation, which favours the use of synergies between the different services.
• Flexibility to adapt to possible organisational or technical changes.
• A continuous improvement plan with periodic proposals relating to any area of the service.
• Improved management information and control of services.
• An end-to-end monitoring and control of open requests, carried out from the Sermicro Group's User Service Centre (CAU).

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It is important to note that the Sermicro Group has been awarded this service for approximately 10 years, which reflects the trust placed in our company and in its evolutionary and innovative capacities.