Health Area

marketing@sermicro.com

Sermicro Group is active in the health sector with the aim of providing technological services and specific solutions to all types of public and private entities related to health care. We are talking about the Health, Social Health, Pharmaceutical, Insurance, etc.

AD-HOC SOLUTIONS

We develop all kinds of technological solutions tailored to the needs of our clients, providing improvements in all kinds of processes and based on cutting-edge technologies for all sectors related to health care.

Advanced non-invasive remote assistance

Solution adaptable to home or residential environments, to prevent health-related incidents using all types of sensors and analysis of behavioural patterns to issue predictive warnings of incidents.

Indoor geolocation

Monitoring and tracking of patients/users, employees or important assets in all types of environments, with the aim of improving care processes or preventing incidents.

Advanced stock management and tracking (consumables, laundry, etc)

Automates warehouse management processes, improving delivery and reception management (Picking / Packing) to the maximum, avoiding manual errors. Reduces inventory maintenance costs, reducing stock counting time and improving inventory accuracy.

Medical appointment platforms

We offer doctors and medical institutions the possibility to offer their services both in person and online in a much more efficient and simple way, incorporating essential services such as chat and video consultations.

Video consultation

We have video medical consultation systems specially designed for healthcare or social healthcare environments, preserving privacy and guaranteeing security in communications. Fully integrable with existing systems.

Advanced mobile messaging solutions (SMS)

Solution designed for the delivery of notifications from companies and medical institutions, providing a simple and direct communication channel so that patients can transmit last-minute incidents, providing complementary information that can improve the quality of service.

Digital informed consent and biometric signature

Fully integrated and complete multi-platform solution for the process of signing informed consent or other important processes. As well as the generation, archiving and custody of documents. It includes digital or handwritten signatures, including the biometric signs of the writing process, complying with all current regulations and adding probative weight to the process.

Sovereign Digital Identity (SDI)

Electronic identification solution for people and things, in which the shared information resides in the possession of the bearer, preserving the bearer's privacy at all times. This information is encrypted in high-density QR codes with military security.

Shift Manager

It organises and improves accessibility and customer flows in a simple and efficient way, controlling the different customer service points from a single location. This solution reduces waiting time, offering more personalised attention and improved service.

Virtual Shelving

Modernise your pharmacy, displaying your promotions in an attractive and safe way. It allows the management of all the shelves of the pharmacy on a single interactive screen, avoiding shortages of the product on display, as well as economic losses due to theft from the counters.

SERMICRO GROUP GENERAL SERVICES

We are leading integrators in the field of information and communications technologies, with a constant commitment to innovation and continuous improvement. Our experience of more than 35 years gives us a deep knowledge of the real problems of technology, how platforms are implemented and integrated and the importance of an adequate support. Among our services we can offer:

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Sector Town and City Councils

	Our long experience in integration projects in City Councils gives us the flexibility, adaptability and quality that these institutions need. We know that the main objective of a City Council is improve internal management and services to citizens.
	The City Council needs funcionar más eficientemente, reducing time, extending communication channels and improving the quality of all procedures. Its purpose is to be able to offer new services, to have scalable and adaptable tools and, in short, to focus on its main objective: Improve the perception of citizenship.

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Solutions for the Operator

We have two areas of action with respect to the services marketed by the operators:

Technical Service. We transfer to the operator all our capabilities, both coverage and field services, as well as experience and management, helping to develop IT projects within the LAN of its customers and connection with the operator's WAN. The main activities that we develop within this point are the following:
- Delivery Service on Customer's End to End Local Equipment (CPE) Access
- Comprehensive maintenance of access CPEs

Installation and maintenance of network electronics, voice and security equipment
- Site infrastructure surveys
- Wiring
- WiFi Solutions

Turnkey Projects. Operators who decide to expand their spectrum of action and integrate the rest of their ICT capabilities into their portfolio can count on us and on our long and recognised experience as integrators in this sector. Among other activities we highlight:
- Consulting and Design
- Customized and complementary solutions to your capabilities

Network Infrastructure

Possibly the differential factor of a Telecommunications Operator, with respect to the rest of integrators and companies in the sector, is the services that can be provided on its own network. We offer Implementation, Support and Adequacy services with the reliability, guarantee and knowledge that our long experience can support.

DATA CENTER
- Infrastructure Support
- Engineering
- Physical installation of equipment

NODE
- Physical installation of equipment
- Infrastructure Support
- Face-to-face support
- Escorts
- Wiring

DISTRIBUTION NETWORK
- Management in provisioning process
- Breakdown of copper and fibre, including civil works

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Sector Retail

Solutions that help in the process of digital transformation

We simplify the , transforming the multichannel into omnicanal, providing an effective “experience” of integrated purchase, which allows agile communication and a response time adjusted to the needs of customers, with the aim of improving management, control of the activity and increasing productivity

The customer experience is achieved from the interconnection of all systems that make up the scenario of a Retail environment, we use the IoT (Internet of Things) as a fundamental technology in the digital transformation of the sector, being one of the main points in improving productivity and customer experience. The data generated from this technology allows us to adapt our offer, guaranteeing the quality and availability of our products.

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The technological evolution offers the banking sector new capacities and opportunities for the management of their business and the services they offer to their clients. Many of these ICT innovations have contributed to improving internal processes such as transactional management, contracting, electronic payment systems, etc.

Today, ICT is an essential and indissoluble part of the financial business. The management of an ever-widening catalogue of products, as well as the difficulty of integrating the provision of services in an increasingly demanding omnicanal environment, makes technology a strategic piece for obtaining competitive advantages in a market where products are standardised and easily replicable.

The Sermicro Group has more than 30 years of experience offering services and solutions that cover most of the ICT needs of the banking sector. Our knowledge, capacity and the more than 500 professionals specialized in the financial sector, make us count on the confidence of the main national financial entities so that we can manage, in an expert way, their clients and their processes.

SOLUTIONS AND SERVICES

We cover most of the ICT needs of the sector

Managed Services

ICT Outsourcing
Deployments and maintenance
Office automation (cash management, print management)
Automated Teller Machines (ATMs)
Support and monitoring
Workplace management (Nexthink, Office 365, G Suite)

Technological solutions

Platforming and Deployment
Maintenance
Platform and service desk management
Communications

Specialized Solutions

Attendance management of clients
Onboarding digital
Digital Signage
User Experience

Means of payment

Customized development of electronic payment solutions
BPO

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In order to achieve the objective, it is necessary to have tools that facilitate the improvement of processes.

SOLUTIONS AND TOOLS

Document management and organization

Our solution (OnBase) facilitates access to and management of all public administration documentation, reducing search and location time, optimizing the organization of content and improving the perception of speed and transparency to the citizen. More than 900 public administrations already use this solution.

Automation and digitization of documentation

This solution makes it possible to automate and digitise all the requests that a Town Hall generates (public assistance, security and law enforcement, complaints, etc.), simplifying and speeding up the processes of assistance, validation and conservation and improving communication with the citizen.

Digital Preservation

Putting focus on the information contained instead of in the file that contains it is the purpose of this solution (Libnova). Achieving accessibility to files after long periods of time, preserving them through techniques such as the evolution of formats, guarantees access to information no matter how old it is.

Management of infrastructures and assets

Solution that allows the management of infrastructures, services and all the assets of a city council. The global vision optimizes the productive processes, improving the performance, both of the productive chain and of the personnel.

Cloud Services

The basic infrastructure of sustainable cities is cloud technology. Amazón WS, Microsoft Azure and Google solutions allow services to be adapted to the specific needs and characteristics of each City Council, acquiring the technology that is necessary and at the time that is needed, which means savings in equipment and a guarantee of continuous innovation, helping to achieve the objectives of energy efficiency, public health, intelligent transport, air quality, and so on.

Hyperconvergence

A hyperconvergent infrastructure simplifies IT and achieves a transformation of the City Council, thanks to the flexibility, scalability and ease of management systems. Our experience as a specialized service provider guarantees the technological support that this solution requires.

Remote printing

Ideal solution for managing your own printing fleet, controlling expenses and reducing costs in consumables, maintenance and user service center. A perfect service for civil servants and citizens, scalable and sustainable.

Cybersecurity

New generation solutions to predict, prevent, detect and respond to cyberattacks of any kind, proactively preventing fraud in real time.

Optimization platform

Add4U's solution consists of a comprehensive platform that allows the optimization of public expenditure of the municipality, offering a simple and modern electronic headquarters, with multiple services through the Internet. A regeneration of public services with greater transparency, efficiency, participation and dialogue.

Intelligent Vehicle Management

This location solution for the tracking, control and management of vehicle fleets (transport, waste collection, maintenance, etc.) of municipalities, applies the most advanced technologies, providing a set of administrative tools, combined with different GPS devices, makes the management of the fleet of vehicles is much more profitable.

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Exploitation

We offer solutions that help to improve the business, providing information about what type of customer visits us, what their preferences are, their tastes, facilitating the analysis of data and, consequently, decision making.

Cartelería Digital / Digital Signage

360º Service, with projects that cover all aspects of the process. We are real integrators with great experience in providing technological solutions, offering a unique dialogue to our customers.

Wifi Tracking

Allows to know data about the internal and external traffic of an establishment, new or recurrent customers, time spent among other data thanks to Big Data technology.

I-beacons

Offers a customized content configuration to customers (coupons, ads, images, etc.) according to proximity or positioning to an establishment.

Video surveillance

Allows you to visualize the general state of our environment, shop areas, restricted areas, to shorten action and waiting times, subsequent analysis and support in decision making and action plans (marketing).

Heat map

Analysis of zones through heat maps to obtain useful data on the behaviour of users.

Facial recognition

Allows to segment the public by gender, age range, improving marketing campaigns

Client profile

Identifies the client's profile in a non-intrusive way (GDPR compliance): adult, children, travel, length of stay, etc.

Dynamic Marketing

Analyzes data from different sources to customize and differentiate the digital content to be displayed.

Captive portal

Creating a social network environment, allows us to get data from the experience of our customer, from the visit to our website, facilitating the capture and more appropriate marketing.