CSR

CSR

	Our unified Remote Service Center (CSR) covers end-to-end IT for our customers, from user workstation support to communications, servers or any technological service or infrastructure that can be remotely managed, monitored, operated or administered..
	We provide an integral support to all the technological infrastructures of our clients. For this we have specialized multidisciplinary professionals and incorporate tools that help to develop and implement processes and manage continuous improvement.

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El Centro de Servicios Remotos (CSR) está estructurado en dos grupos de servicios:

Plataformas y CDP:

Gestión de Infraestructuras y CPD, monitorización y gestión de eventos de servidores, almacenamiento, bases de datos, elementos de red, elementos de seguridad, gestión de disponibilidad y capacidad, etc., así como la operación y explotación remota de sistemas y telecomunicaciones, incluyendo el mantenimiento preventivo y predictivo y la definición de parámetros y umbrales de monitorización.
Gestión de Servidores, Almacenamiento y Red, que se encargan de los servicios de monitorización, gestión de eventos, explotación, operación de los sistemas, gestión de activos y de software y administración de usuarios.

Soporte a usuarios:

Gestión del entorno de trabajo, incluye todos los servicios relativos a la gestión global del puesto de trabajo y las infraestructuras que lo componen: Gestión de activos, administración de usuarios, gestión de reporting, soporte onsite, mantenimiento, etc, todo ello gestionado mediante plataformas tecnológicas de ticketing.

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Raúl Viejo / Ángel Rozas

marketing@sermicro.com

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