SOC
Our Security Operations Centre (SOC) comprises people, processes, infrastructure and technology dedicated to monitoring and managing threats and vulnerabilities, with the aim of controlling and knowing the state, in real time, of security and with the aim of minimizing and controlling a possible impact on the organization by the materialization of an attack.
The managed security service allows the client to delegate to us the operation of the different security solutions available, as well as the evolutionary maintenance and improvement of the mechanisms that compose and support it. The SOC forms part of the business unit of CYSE.
CSR
Our unified Remote Service Center (CSR) covers end-to-end IT for our customers, from user workstation support to communications, servers or any technological service or infrastructure that can be remotely managed, monitored, operated or administered.. | |
We provide an integral support to all the technological infrastructures of our clients. For this we have specialized multidisciplinary professionals and incorporate tools that help to develop and implement processes and manage continuous improvement. |
ESC
Our ESC (European Screening Center) has specific laboratories, adapted to the technological environment and service conditions. It has the latest innovations and highly experienced technicians, which gives us the ability to repair any type of electronic device. |
- Centralized or decentralized operation.
- Authorized repair service under warranty and
out of warranty for different manufacturers. - Repair by subsystem and at component level.
- Extraction Robotic insertion BGA (Ball Grid Array)
- Fractography and microscopic analysis of components.
- Management of the stock of spare parts owners and third parties..
- Help Desk user support.
- R+D+i
- Reworking
REPAIR CENTERS
Service Desk
With our IT Service Desk or User Support Service we create a single point of contact for communication with IT services, providing them with the means of coordination or solution to respond to all their requirements.
We adapt the service to the customer’s needs, offering multi-channel, 24-hour x 7 coverage, attention in different languages and high availability (redundant infrastructures in our service centres located in Madrid and Barcelona).
- Single point of contact
- We adapt the service
- Total availability 24x7x365
- Redundant Service Desk
OUR GOAL
CYBERSECURITY
Prediction – Prevention – Detection – Response
Our long experience in the management of information systems security led us to create a specific business unit that centralized all that experience, which was equipped with the best and newest technologies and composed of a highly specialized team. This is where CYSE (Cyber Security Services) was born, with the aim of simplifying access to security technologies by offering solutions and services with high added value.
Communications
Integration – optimization – evolution
We integrate Solutions and Services of Communications that optimize the use and the efficiency of the same ones, with an approach totally aligned to the business of the client, counting on a wide qualified technical team, expert and certified in alliance with the main manufacturers.
We design turnkey solutions, adapting to the needs of the customer, achieving maximum optimization to increase productivity and / or save costs. Our plans for evolution and transition to digitalization provide the most appropriate solutions for each type of company, which means savings for the business.
Software Development
innovation – personalised developments – digital transformation
We offer integral solutions for software development and maintenance in multiplatform environments, as well as multidisciplinary services, adapted to the different business models and customer needs.
Deployment and Maintenance Services
Experience · capillarity · commitment
Our solutions for Deployment and Maintenance of IT infrastructures allow us to maximize the availability of the infrastructures and services provided by our clients, facilitating any need for installation, renewal and updating of computer or communications equipment..
We adapt our solutions to the customer’s demand, offering both global and individualized services for large, medium or small companies, always with uniformity and total guarantee.
- Analysis of tailor-made solutions
- Own trained and certified technical staff
- In-house logistics
- Standardized work procedures
- Qualified coordination and monitoring staff
- Broad geographic coverage
- Experience in any type of equipment and technology
DIGITAL SIGNAGE
Integration – Capacity – Adaptation
We offer a complete service thanks to being real integrators who provide a great capacity and extensive knowledge in all technological areas, always providing a unique dialogue that facilitates communication with the client throughout the project.
Our Digital Signage department aims at innovation and continuous improvement, all with the aim of providing our customers the maximum benefit, both economically and at the level of brand projection and improvement of the customer experience.
Document Management / Process Automation
Organization – management – productivity
Document Management or ECM solutions allow to have all the documentation of a company or organization, in an organized and safe way, which facilitates the centralized management and supposes a higher productivity, cost and time savings and compliance with all the security and data protection standards in force.
Artificial Intelligence
Accuracy – agility – interaction
AI, or commonly referred to as Artificial Intelligence, is defined as the development of computer systems to carry out tasks that normally require human intelligence, such as visual perception, voice recognition, decision making or language translation.. | ||
We provide modern automatic learning services with existing models or by creating custom models. We are experts in the use of technologies such as TensorFlow, Machine learning Engine and in powerful AI tools applied to the audiovisual world, image analysis, voice recognition, natural language analysis, etc. |
Logistics
Adaptation – optimisation – traceability
Albatros Logistic, is an Integral Logistic Operator specialized in the Computer, Electronic and Telecommunications sectors, which provides high added value services adapted to the needs of each client, managing to transform fixed costs into variables. Its support systems are based on technologies applied to the latest generation of transport with a high degree of commitment to achieve the highest quality. |
Infrastructure and Workplace Outsourcing
Focus – innovation – profitability
We develop technological outsourcing projects that allow our clients to focus on their business strategy, eliminating non-essential activities for their “Core Business”, thus achieving a greater strategic orientation, a significant reduction in costs and greater flexibility and reversibility of their ICT systems and, therefore, greater business value.
Our technological outsourcing model guarantees the generation of economies of scale, providing flexibility, efficiency and security, through specialized knowledge and rapid access to innovation. |
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Systems
Efficiency – scalability – continuous improvement
Increasingly, organizations must adopt technology-driven business models to gain a competitive advantage. Our goal in IT Systems Solutions services is to build an efficient and secure environment that provides fast, reliable and effective access to information management. | |
We offer a full range of turn-key systems technology services, drawing on the industry’s top leaders to address any IT technology infrastructure need. We have the best specialists to manage the complexity inherent in technology change, from technical consulting, solution design, planning, testing, implementation and managed services. |
Cloud Solutions
Scalability – flexibility – simplification
Cloud Solutions offer total flexibility, allowing services to be adapted to the specific needs and characteristics of each business, acquiring, when and how needed, only the technology we need, saving on equipment and ensuring continuous innovation. We have expert and qualified personnel to carry out any consultancy or project in the cloud. |
Digital Transformation
Value – innovation – efficiency
New technologies help us rebuild the processes of organizations to adapt them to the future and achieve the so-called “digital transformation” that every company needs. In the Sermicro Group we provide specialized solutions and value services that, applied to specific projects, companies and administrations, generate the necessary technologicalinnovation and facilitate renewal, competitiveness and improved efficiency in processes. |
Albatros Logistic offers tailor-made logistics, based on economic scalability, thanks to its flexibility and adaptability. Its quality processes cover both the infrastructures and the methodology, executing analysis and improvement of the processes in a continuous way.
One of the most important factors is the wide coverage at local, national and international level, with its own vehicle network, route optimisation and complete traceability from the moment of collection. Among other points it stands out for:
- 9 logistics centres: 15.000 m2 / 14.000 Pallets
- High Value Goods Security Zones (HVC)
- Reverse Logistics: Collections, Revision, Classification, Refurbishment, DOA, RMA Management, etc.
- Logistics associated with serial personalization: Laser Engraving of Computer Material, Firmware Updating, parameterization of computer equipment, etc.
- Distribution Fleet for high-value merchandise with vehicle alarm system, GPS tracking and accompaniment services.
- 600 m2 of laboratories integrated in the logistics centres for SAT
AREAS OF SPECIALIZATION
Smart Cities & IoT
- Smart Energy: Solução de eficiência energética para a gestão de consumos e processos associados à prestação de serviços aos edifícios.
- Smart Lockers: Automated Home Smart Package Terminals
- Governação de topo: Sistemas de gestão de vídeo de plataforma aberta para analógico e Sistemas e Aplicações de Vigilância por Câmaras IP
Electric Mobility
- Smart Mobility: Complete electric mobility solution Plug4carconsisting of an intelligent management platform for electric vehicle charging points, mobile apps, physical charging points and complementary services. [SEE MORE]
Big Data
- Algorithms and analytical models developed for different crops. (Agriculture)
- Production and quality prediction models. (Agriculture)
- Models for fraud prevention. (Public administration)
- Models for the prediction of Claims (Insurance)
Geospatial
- Information capture services (Drones, Terrestrial Lidar, Satellites)
- Cartographic rectification ortho system
- Analysis of geospatial data, development of viewers, applications and predictive models.
- Fleet location system
El Centro de Servicios Remotos (CSR) está estructurado en dos grupos de servicios:
Plataformas y CDP:
- Gestión de Infraestructuras y CPD, monitorización y gestión de eventos de servidores, almacenamiento, bases de datos, elementos de red, elementos de seguridad, gestión de disponibilidad y capacidad, etc., así como la operación y explotación remota de sistemas y telecomunicaciones, incluyendo el mantenimiento preventivo y predictivo y la definición de parámetros y umbrales de monitorización.
- Gestión de Servidores, Almacenamiento y Red, que se encargan de los servicios de monitorización, gestión de eventos, explotación, operación de los sistemas, gestión de activos y de software y administración de usuarios.
Soporte a usuarios:
- Gestión del entorno de trabajo, incluye todos los servicios relativos a la gestión global del puesto de trabajo y las infraestructuras que lo componen: Gestión de activos, administración de usuarios, gestión de reporting, soporte onsite, mantenimiento, etc, todo ello gestionado mediante plataformas tecnológicas de ticketing.
SUPPORTED ENVIRONMENTS AND PRODUCTS
- PC`s and Laptops
- Mobile Devices
- Printers
- Wintel Servers
- Non-Wintel Servers
- TPV´s
- Dataphones
- Dispensers
- Recyclers
- Notebook Updates
- Tablets
- PDA´s
- Storage Systems
- Network Electronics
- Telephone exchanges
- Point of Sale Terminals
- Information Booths
- CCTV Systems
- Parking Systems
- Digital Signagel
- Access Control
Our Service Desk is structured in two levels of attention SPOC1 (Levels 0 and 1 or also denominated Front-Office, for categorization of incidences, resolution and escalation to level 2) and SPOC2 (Level 2 also denominated Back Office, for resolution of incidences coming from the lower levels and of greater technological level). There are three areas of service support and auditing:
- Back Office Technicians (ACD-Automatic Call Distributor) in charge of visualizing the activity of the switchboard, checking compliance with the SLA's (agreed service levels) and carrying out random listening of agents in order to adapt, correct and perfect the responses to incoming requests, thus improving the service provided.
- Tools Back Office,, which visualizes and checks the activity of the ticketing tools used,verifies compliance with the SLA's and audits the tickets generated.
- Back Office of Quality and Procedures,, responsible for ensuring compliance with the SLA's, implementing and monitoring the procedures requested by each of our customers and analyzing each and every one of the above points to look for points of improvement in services.
Objectives
- Monitoring, management and continuous analysis: Improve the operation and processing of information through continuous management and monitoring, analysis of LOGs and immediate response to potential security threats.
- Fast and effective solutions to incidents: To offer the most accurate and reliable vision possible of all levels of security in real time, in order to be prepared and be able to provide quick and effective solutions to any type of incident.
- Effective protection of information assets: Guarantee effective protection of all information assets, providing evidence, trends, analysis and recommendations on them.
- Ensure continuity, availability and reliability of operations: Protect investments in technology and, above all, ensure business continuity, system availability and operational reliability.
Managed Security Services
- SIEM Correlator. Collects information from IT systems to generate knowledge by correlating captured events, monitoring and managing them, detecting threats and mitigating attacks.
- SOC control panels. Configuration of Cybersecurity Scorecards so that decision-makers can count on tools to help them make decisions, based on real-time measurements of the security of the company’s IT system
AREA OF SPECIALIZATION
Productivity and efficiency in the workplace
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[SEE MORE]
Api platforms and services
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[SEE MORE]
Backup & Disaster Recovery
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[SEE MORE]
Computing. Infrastructure Virtualization
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[SEE MORE]
PaaS
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[SEE MORE]
Storage and database
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[VER MÁS]
AREAS OF SPECIALIZATION
LAN WAN architecture
- Routing
- Switch
- Wireless environment (Wimax, LMDS, WiFi, DECT...)
- Network Management
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[SEE MORE]
Collaboration
- Functional analysis
- Solution Integration
- Ongoing support
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[SEE MORE]
Unified communications
- TDM Solutions (Traditional Telephony)
- VoiP
- Contact Center
- Cloud Solutions
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[SEE MORE]
Services for Operators
- End Customer Solutions/Service
- Operator as Customer
- Operator Infrastructure Services
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[GO TO OPERATORS]
Mobility
- Videoconferencing/Web RTC
- Collaboration Tools
- MDM
VMS Video Solutions
- Custom development of new functionalities, applications and systems
- Multiple system integration (multi-manufacturer/multitechnology/multisectoral)
- Architecture On premise / Cloud
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[SEE MORE]
AREA OF SPECIALIZATION
Data analysis
Data collection, analysis and transformation for decision making.
Outsourcing of applications
Outsourced application management and maintenance, covering the entire software life cycle
areas of specialization
24/7 multi-language Service Desk
ESC (European Screening Center)
Deployment and/or Supply of devices (Computer or Communications)
Warranty management with manufacturers
HW and SW Maintenance
Inventory management with updating of customer tools
Infrastructure Installations
areas of specialization
Our agreements with document management reference companies allow us to approach different types of projects with total flexibility, adapting the solution offered to the specific needs of each client in order to facilitate the execution of the processes common to document management.
AREA OF SPECIALIZATION
Visual perception
Turnkey solutions
Voice Recognition
Decision making
Language translation
AREAS OF SPECIALIZATION
AREAS OF SPECIALIZATION
Cloud Solutions
Systems Operation
Systems Projects
Systems Administration
Systems Maintenance
Data Center
Back up & Disaster Recovery
Hyperconvergence
Virtualization
References
References
References
References
References
References
References
References
Pedro González
marketing@sermicro.com
Consulting, Supply and Logistics
Installation and Maintenance
24×7 Remote Managed Services
Content Management
Custom Software Development
Customer Experience
AREAS OF SPECIALIZATION
Managed Security based on a SOC
GDPR
Servicios Profesionales para Empresas
Desarrollo Seguro
David López
esc_support@sermicro.com
Raúl Viejo / Ángel Rozas
marketing@sermicro.com
Raúl Viejo / Ángel Rozas
marketing@sermicro.com
Miguel Ángel González-Gallego
marketing@sermicro.com
Miguel Ángel González-Gallego
marketing@sermicro.com
Miguel Ángel González-Gallego / Francisco Morales / Francisco Hernández
marketing@sermicro.com
Ricardo Sánchez-Cambronero
marketing@sermicro.com
David Magro
marketing@sermicro.com
Ángel Roberto Segado Abajo
marketing@sermicro.com
Francisco Llamas / Modesto Fernández
marketing@sermicro.com
Raúl Viejo
marketing@sermicro.com
Alberto de Ángel / Ricardo Gutiérrez
marketing@sermicro.com
Miguel Ángel Delgado / Jesús Useros
marketing@sermicro.com
Alberto de Ángel / Ricardo Gutiérrez / Francisco Vicente San Pablo
marketing@sermicro.com
Fernando Jiménez
marketing@sermicro.com