ES
PTHealth Area
marketing@sermicro.com
Sermicro Group is active in the health sector with the aim of providing technological services and specific solutions to all types of public and private entities related to health care. We are talking about the Health, Social Health, Pharmaceutical, Insurance, etc.
AD-HOC SOLUTIONS
We develop all kinds of technological solutions tailored to the needs of our clients, providing improvements in all kinds of processes and based on cutting-edge technologies for all sectors related to health care.
Advanced non-invasive remote assistance
Solution adaptable to home or residential environments, to prevent health-related incidents using all types of sensors and analysis of behavioural patterns to issue predictive warnings of incidents.
Indoor geolocation
Monitoring and tracking of patients/users, employees or important assets in all types of environments, with the aim of improving care processes or preventing incidents.
Advanced stock management and tracking (consumables, laundry, etc)
Automates warehouse management processes, improving delivery and reception management (Picking / Packing) to the maximum, avoiding manual errors. Reduces inventory maintenance costs, reducing stock counting time and improving inventory accuracy.
Medical appointment platforms
We offer doctors and medical institutions the possibility to offer their services both in person and online in a much more efficient and simple way, incorporating essential services such as chat and video consultations.
Video consultation
We have video medical consultation systems specially designed for healthcare or social healthcare environments, preserving privacy and guaranteeing security in communications. Fully integrable with existing systems.
Advanced mobile messaging solutions (SMS)
Solution designed for the delivery of notifications from companies and medical institutions, providing a simple and direct communication channel so that patients can transmit last-minute incidents, providing complementary information that can improve the quality of service.
Digital informed consent and biometric signature
Fully integrated and complete multi-platform solution for the process of signing informed consent or other important processes. As well as the generation, archiving and custody of documents.
It includes digital or handwritten signatures, including the biometric signs of the writing process, complying with all current regulations and adding probative weight to the process.
Sovereign Digital Identity (SDI)
Electronic identification solution for people and things, in which the shared information resides in the possession of the bearer, preserving the bearer's privacy at all times. This information is encrypted in high-density QR codes with military security.
Shift Manager
It organises and improves accessibility and customer flows in a simple and efficient way, controlling the different customer service points from a single location. This solution reduces waiting time, offering more personalised attention and improved service.
Virtual Shelving
Modernise your pharmacy, displaying your promotions in an attractive and safe way. It allows the management of all the shelves of the pharmacy on a single interactive screen, avoiding shortages of the product on display, as well as economic losses due to theft from the counters.
SERMICRO GROUP GENERAL SERVICES
We are leading integrators in the field of information and communications technologies, with a constant commitment to innovation and continuous improvement. Our experience of more than 35 years gives us a deep knowledge of the real problems of technology, how platforms are implemented and integrated and the importance of an adequate support. Among our services we can offer:
Work with us!
If there is no offer that suits your profile but you want to work with us, please send us your CV
Send CV
Our Security Operations Centre (SOC) comprises people, processes, infrastructure and technology dedicated to monitoring and managing threats and vulnerabilities, with the aim of controlling and knowing the state, in real time, of security and with the aim of minimizing and controlling a possible impact on the organization by the materialization of an attack.
The managed security service allows the client to delegate to us the operation of the different security solutions available, as well as the evolutionary maintenance and improvement of the mechanisms that compose and support it. The SOC forms part of the business unit of CYSE.
Job Offer
Técnico/a Microinformático ( Barcelona)
21-12-2022
¡Te invitamos a formar parte de nuestro equipo!
Actualmente estamos buscando un Técnico/a Microinformático para trabajar en un servicio para grandes empresas.
Te invitamos a formar parte de Grupo Sermicro, una empresa de referencia de Soluciones y Servicios TIC, que ayuda a las empresas a desplegar su estrategia de negocio mediante un uso eficiente e innovador de la tecnología.
Funciones:
- Solución de incidencias de hardware y software
- Soporte in situ y en remoto
- Soporte a móviles
- Maquetado y configuración de equipos
- Soporte a salas de videoconferencia
España | Barcelona | Barcelona
6 meses - 1 año
Jornada Completa
Técnico/a Microinformático
21-12-2022
¡Te invitamos a formar parte de nuestro equipo!
Actualmente estamos buscando un Técnico/a Microinformático para trabajar en un servicio para grandes empresas.
Te invitamos a formar parte de Grupo Sermicro, una empresa de referencia de Soluciones y Servicios TIC, que ayuda a las empresas a desplegar su estrategia de negocio mediante un uso eficiente e innovador de la tecnología.
Funciones:
- Solución de incidencias de hardware y software
- Soporte in situ y en remoto
- Soporte a móviles
- Maquetado y configuración de equipos
- Soporte a salas de videoconferencia
España | Madrid | Madrid
6 meses - 1 año
Jornada Completa
Administrador/a de sistemas
21-12-2022
¿Buscas nuevos retos en tu carrera profesional? ¿Te consideras una persona proactiva y experta en entornos Windows y Linux? Si es así, ¡Sermicro es tu sitio!
Grupo Sermicro somos una empresa Integradora de referencia de Soluciones y Servicios TIC con más de 35 años de experiencia y una amplia presencia internacional. Nuestro objetivo es desarrollar e integrar soluciones, ayudando a sus clientes a desplegar su estrategia de negocio mediante el uso eficiente e innovador de la tecnología.
En Grupo Sermicro, queremos que te unas a nuestro equipo como Administrador/a de Sistemas para un gran proyecto multicliente, donde realizarás las siguientes funciones:
- Administración entornos Windows y Linux (gestión de usuarios, gestión de permisos, backups...)
- Administración de entornos virtualizados
- Administración de comunicaciones y seguridad (Cisco, Fortinet, Checkpoint...)
- Interlocución con clientes
España | Vizcaya | Bilbao
1 año - 2 años
Jornada Completa
Administrador/a de sistemas
21-12-2022
Si trabajas en el día a día con SCCM, Directorio Activo, Administración de Windows...Y quieres dar un paso en tu carrera, en Grupo Sermicro tenemos una vacante para ti.
Te invitamos a formar parte de Grupo Sermicro, una empresa de referencia de Soluciones y Servicios TIC, que ayuda a sus clientes a desplegar su estrategia de negocio mediante un uso eficiente e innovador de la tecnología.
Si te unes a nosotros tendrás la oportunidad de trabajar en una de las empresas mas importantes en el sector de la seguridad privada, desarrollando tareas como:
-Administración de entornos Windows
-Gestión de permisos
-Despliegues con SCCM
-Administración de usuarios con Active Directory
-Administración de redes
Manos remotas
Conocimiento Android e IOS
Gestión de directorio activo, altas, bajas y permisos
Conocimiento y manejo de SCCM
Office 365
Centro de Trabajo: Madrid
Horario: Disponibilidad turnos
Proyecto estable.
España | Madrid | Madrid
1 año - 2 años
Jornada Completa
Comercial Junior Fuerza de Ventas Digital ( Barcelona)
21-12-2022
¿Te apasiona el mundo digital?, ¿Te gusta construir y cuidar las relaciones con los clientes? ¿Buscas formación y crecimiento? Si es así, eres el Comercial Junior que buscamos en Grupo Sermico.
Grupo Sermicro somos una empresa Integradora de referencia de Soluciones y Servicios TIC con más de 35 años de experiencia y una amplia presencia internacional
Buscamos incorporar a nuestro equipo de comerciales perfiles dinámicos, que busquen un proyecto estable con una gran proyección para su desarrollo profesional.
Si te unes a nuestro equipo serás el encargado de contactar y mantener la relación con el interlocutor válido de nuestra base de datos de clientes, ejecutar las acciones comerciales y cerrar la venta. Además, colaborarás activamente en los eventos de las campañas que se hagan para nuestros clientes.
No es necesario experiencia previa en el sector IT, recibirás la formación de todos los productos de cada campaña, para que puedas trabajar con garantía de éxito.
No lo dudes, si buscas una oportunidad para desarrollar tu carrera esta es tu opción.
España | Madrid | Madrid
6 meses - 1 año
Jornada Completa
Comercial Junior Fuerza de Ventas Digital
21-12-2022
¿Te apasiona el mundo digital?, ¿Te gusta construir y cuidar las relaciones con los clientes? ¿Buscas formación y crecimiento? Si es así, eres el Comercial Junior que buscamos en Grupo Sermico.
Grupo Sermicro somos una empresa Integradora de referencia de Soluciones y Servicios TIC con más de 35 años de experiencia y una amplia presencia internacional
Buscamos incorporar a nuestro equipo de comerciales perfiles dinámicos, que busquen un proyecto estable con una gran proyección para su desarrollo profesional.
Si te unes a nuestro equipo serás el encargado de contactar y mantener la relación con el interlocutor válido de nuestra base de datos de clientes, ejecutar las acciones comerciales y cerrar la venta. Además, colaborarás activamente en los eventos de las campañas que se hagan para nuestros clientes.
No es necesario experiencia previa en el sector IT, recibirás la formación de todos los productos de cada campaña, para que puedas trabajar con garantía de éxito.
No lo dudes, si buscas una oportunidad para desarrollar tu carrera esta es tu opción.
España | Madrid | Madrid
6 meses - 1 año
Jornada Completa
Comercial IT Zona Sur ( Sevilla)
21-12-2022
Grupo Sermicro es una empresa de referencia de Soluciones y Servicios TIC que ayuda a las empresas a desplegar su estrategia de negocio mediante un uso eficiente e innovador de la tecnología. Tenemos más de 35 años de experiencia y contamos con presencia internacional con sede en 10 países y un equipo de más de 2.400 personas.
Trabajamos con más de 1.000 clientes en el sector público y privado y además promovemos activamente la igualdad entre hombres y mujeres.
¡Te invitamos a formar parte de nuestro equipo!
Actualmente estamos buscando un/a Comercial para la venta de servicios y soluciones IT.
Funciones:
-Realización de visitas a clientes realizando presentaciones de portfolio, soluciones y servicios IT.
-Prospección de nuevo mercado objetivo y clientes potenciales.
-Capitación de nuevo cliente y gestión de cuentas.
-Exposición y defensa de ofertas.
Se ofrece:
-Oportunidad para trabajar en una importante empresa líder en su sector y en continuo crecimiento
- Formación, aprendizaje continuo y una carrera profesional orientada a la especialización y promoción
- Buen ambiente de trabajo
- Remuneración acorde a la experiencia aportada por la candidatura (Dependiendo del proyecto)
España | Sevilla | Sevilla
2 años - 5 años
Jornada Completa
Preventa Sistemas de Puesto de Trabajo
25-08-2022
Sermicro ofrece una vacante para incorporarse al área de sistemas en el rol de Preventa, especializado en Sistemas de Puesto de Trabajo.
La persona que se incorpore desarrollara sus funciones en colaboración con el departamento de preventa y los equipos internos, diseñando propuestas para salvar las diferencias entre los complejos problemas de negocio y los Sistemas de Puesto de Trabajo . En un enfoque consultivo, esta persona utilizará su capacidad para proporcionar contenido y ayudar al equipo de ventas en la creación de la Declaración de Trabajo (SOW) y la obtención del acuerdo.
España | Madrid | Madrid
2 años - 5 años
Jornada Completa
Preventa Soluciones Virtualización
25-08-2022
Sermicro ofrece una vacante para incorporarse al área de sistemas en el rol de Preventa, especializado en Soluciones de Virtualización ( VMware, vSphere)
La persona que se incorpore desarrollara sus funciones en colaboración con el departamento de preventa y los equipos internos, diseñando propuestas para salvar las diferencias entre los complejos problemas de negocio y las Soluciones de Virtualización. En un enfoque consultivo, esta persona utilizará su capacidad para proporcionar contenido y ayudar al equipo de ventas en la creación de la Declaración de Trabajo (SOW) y la obtención del acuerdo.
España | Madrid | Madrid
2 años - 5 años
Jornada Completa
Preventa Soluciones Microsoft
25-08-2022
Sermicro ofrece una vacante para incorporarse al área de sistema en el rol de Preventa, especializado en soluciones Microsoft ( 365, Active directory, Windows Server...)
La persona que se incorpore desarrollara sus funciones en colaboración con el departamento de preventa y los equipos internos, diseñando propuestas para salvar las diferencias entre los complejos problemas de negocio y las soluciones tecnológicas de Microsoft. En un enfoque consultivo, esta persona utilizará su capacidad para proporcionar contenido y ayudar al equipo de ventas en la creación de la Declaración de Trabajo (SOW) y la obtención del acuerdo.
España | Madrid | Madrid
2 años - 5 años
Jornada Completa
Preventa Soluciones Cloud
25-08-2022
Sermicro ofrece una vacante para incorporarse al área de sistema en el rol de Preventa, especializado en soluciones Cloud ( AWS, Azure, GCP), en entornos públicos privados e híbridos.
La persona que se incorpore desarrollara sus funciones en colaboración con el departamento de preventa y los equipos internos, diseñando propuestas para salvar las diferencias entre los complejos problemas de negocio y las soluciones en la nube. En un enfoque consultivo, esta persona utilizará su capacidad para proporcionar contenido y ayudar al equipo de ventas en la creación de la Declaración de Trabajo (SOW) y la obtención del acuerdo.
España | Madrid | Madrid
2 años - 5 años
Jornada Completa
Técnico/a de Seguridad (IDS,Antivirus,Firewalls)
09-06-2022
En Grupo Sermicro, integrador de referencia en el sector IT, estamos buscando un/a Técnica/o de Seguridad para realizar las siguientes funciones:
* Configuración y administración de servicios de seguridad (IDS, Antivirus, ...)
* Monitorización de los sistemas
* Adecuación de los sistemas de la organización en materia de seguridad, tanto a nivel de servidores, como de puestos clientes.
* Resolución de incidencias de seguridad y peticiones de usuario.
* Gestión de la calidad de los aplicativos/sistemas en materia de seguridad mediante auditorías periódicas.
España | Madrid | Madrid
2 años - 5 años
Jornada Completa
CSR
 |
Our unified Remote Service Center (CSR) covers end-to-end IT for our customers, from user workstation support to communications, servers or any technological service or infrastructure that can be remotely managed, monitored, operated or administered.. |
| We provide an integral support to all the technological infrastructures of our clients. For this we have specialized multidisciplinary professionals and incorporate tools that help to develop and implement processes and manage continuous improvement. |
ESC
   |
Our ESC (European Screening Center) has specific laboratories, adapted to the technological environment and service conditions. It has the latest innovations and highly experienced technicians, which gives us the ability to repair any type of electronic device. |
- Centralized or decentralized operation.
- Authorized repair service under warranty and
out of warranty for different manufacturers. - Repair by subsystem and at component level.
- Extraction Robotic insertion BGA (Ball Grid Array)
- Fractography and microscopic analysis of components.
- Management of the stock of spare parts owners and third parties..
- Help Desk user support.
- R+D+i
- Reworking
REPAIR CENTERS
Service Desk
With our IT Service Desk or User Support Service we create a single point of contact for communication with IT services, providing them with the means of coordination or solution to respond to all their requirements.
We adapt the service to the customer’s needs, offering multi-channel, 24-hour x 7 coverage, attention in different languages and high availability (redundant infrastructures in our service centres located in Madrid and Barcelona).
- Single point of contact
- We adapt the service
- Total availability 24x7x365
- Redundant Service Desk
OUR GOAL
CYBERSECURITY
Prediction – Prevention – Detection – Response
Our long experience in the management of information systems security led us to create a specific business unit that centralized all that experience, which was equipped with the best and newest technologies and composed of a highly specialized team. This is where CYSE (Cyber Security Services) was born, with the aim of simplifying access to security technologies by offering solutions and services with high added value.
Communications
Integration – optimization – evolution
We integrate Solutions and Services of Communications that optimize the use and the efficiency of the same ones, with an approach totally aligned to the business of the client, counting on a wide qualified technical team, expert and certified in alliance with the main manufacturers.
We design turnkey solutions, adapting to the needs of the customer, achieving maximum optimization to increase productivity and / or save costs. Our plans for evolution and transition to digitalization provide the most appropriate solutions for each type of company, which means savings for the business.
Software Development
innovation – personalised developments – digital transformation
We offer integral solutions for software development and maintenance in multiplatform environments, as well as multidisciplinary services, adapted to the different business models and customer needs.
Deployment and Maintenance Services
Experience · capillarity · commitment
Our solutions for Deployment and Maintenance of IT infrastructures allow us to maximize the availability of the infrastructures and services provided by our clients, facilitating any need for installation, renewal and updating of computer or communications equipment..
We adapt our solutions to the customer’s demand, offering both global and individualized services for large, medium or small companies, always with uniformity and total guarantee.
- Analysis of tailor-made solutions
- Own trained and certified technical staff
- In-house logistics
- Standardized work procedures
- Qualified coordination and monitoring staff
- Broad geographic coverage
- Experience in any type of equipment and technology
DIGITAL SIGNAGE
Integration – Capacity – Adaptation
We offer a complete service thanks to being real integrators who provide a great capacity and extensive knowledge in all technological areas, always providing a unique dialogue that facilitates communication with the client throughout the project.
Our Digital Signage department aims at innovation and continuous improvement, all with the aim of providing our customers the maximum benefit, both economically and at the level of brand projection and improvement of the customer experience.
Document Management / Process Automation
Organization – management – productivity
Document Management or ECM solutions allow to have all the documentation of a company or organization, in an organized and safe way, which facilitates the centralized management and supposes a higher productivity, cost and time savings and compliance with all the security and data protection standards in force.
Artificial Intelligence
Accuracy – agility – interaction
| AI, or commonly referred to as Artificial Intelligence, is defined as the development of computer systems to carry out tasks that normally require human intelligence, such as visual perception, voice recognition, decision making or language translation.. | ||
| We provide modern automatic learning services with existing models or by creating custom models. We are experts in the use of technologies such as TensorFlow, Machine learning Engine and in powerful AI tools applied to the audiovisual world, image analysis, voice recognition, natural language analysis, etc. |  |
|
Logistics
Adaptation – optimisation – traceability
 |
Albatros Logistic, is an Integral Logistic Operator specialized in the Computer, Electronic and Telecommunications sectors, which provides high added value services adapted to the needs of each client, managing to transform fixed costs into variables. Its support systems are based on technologies applied to the latest generation of transport with a high degree of commitment to achieve the highest quality. |
Infrastructure and Workplace Outsourcing
Focus – innovation – profitability
 |
We develop technological outsourcing projects that allow our clients to focus on their business strategy, eliminating non-essential activities for their “Core Business”, thus achieving a greater strategic orientation, a significant reduction in costs and greater flexibility and reversibility of their ICT systems and, therefore, greater business value.
Our technological outsourcing model guarantees the generation of economies of scale, providing flexibility, efficiency and security, through specialized knowledge and rapid access to innovation. |
Systems
Efficiency – scalability – continuous improvement
 |
Increasingly, organizations must adopt technology-driven business models to gain a competitive advantage. Our goal in IT Systems Solutions services is to build an efficient and secure environment that provides fast, reliable and effective access to information management. |
| We offer a full range of turn-key systems technology services, drawing on the industry’s top leaders to address any IT technology infrastructure need. We have the best specialists to manage the complexity inherent in technology change, from technical consulting, solution design, planning, testing, implementation and managed services. |
Cloud Solutions
Scalability – flexibility – simplification
| Cloud Solutions offer total flexibility, allowing services to be adapted to the specific needs and characteristics of each business, acquiring, when and how needed, only the technology we need, saving on equipment and ensuring continuous innovation. We have expert and qualified personnel to carry out any consultancy or project in the cloud. |
Digital Transformation
Value – innovation – efficiency
| New technologies help us rebuild the processes of organizations to adapt them to the future and achieve the so-called “digital transformation” that every company needs. In the Sermicro Group we provide specialized solutions and value services that, applied to specific projects, companies and administrations, generate the necessary technologicalinnovation and facilitate renewal, competitiveness and improved efficiency in processes. |
Noticias
Why is time and attendance essential in human resources management?
2023-08-09
Dinsa - Grupo Sermicro
[VER MÁS]
Key Aspects of Cybersecurity in the Retail Sector
2023-08-08
División Ciberseguridad y Ciberinteligencia del Grupo Sermicro- Sector Retail
[VER MÁS]
Benefits of Visual Presencia Cloud for Workday Registration
2023-07-31
Dinsa- Empresa perteneciente al Grupo Sermicro
[VER MÁS]
On-site Microcomputer Support for Users and Workstations
2023-06-16
Instituto de Mayores y Servicios Sociales (IMSERSO)
[VER MÁS]
Successful cybersecurity events in Mexico and Panama
2023-04-25
División de Ciberseguridad del Grupo Sermicro
[VER MÁS]
We renewed our Workplace Outsourcing Services project for FGC
2023-02-23
FERROCARRILS DE LA GENERALITAT DE CATALUNYA
[VER MÁS]
Cybersecurity Awareness training for municipal employees
2023-02-08
Ayuntamiento de Alicante
[VER MÁS]
Professional Supply, Logistics and Training Services
2023-01-31
Trabajo Penitenciario y Formación para el Empleo - Secretaría General de Instituciones Penitenciarias
[VER MÁS]
Specialised Cybersecurity Services
2023-01-12
Proyecto para Sociedad Mercantil Estatal participada por la AGE
[VER MÁS]
The future of security lies with SOC services
2022-11-10
CYSE, División de Ciberseguridad del Grupo Sermicro
[VER MÁS]
CYSE participates in the awarding of diplomas for the Higher University Course on International Security, Intelligence and Geopolitics
2022-10-26
CYSE - Área de Ciberseguridad del Grupo Sermicro
[VER MÁS]
Professional Endpoint Protection Migration, Configuration and Deployment Services
2022-09-23
CYSE- Área de Ciberseguridad del Grupo Sermicro
[VER MÁS]
Professional Perimeter Cybersecurity and Managed Cybersecurity Services
2022-09-14
Congregación de Centros de Enseñanza
[VER MÁS]
Global Cybersecurity, the three rings of protection
2022-07-21
Autor: Carlos Araújo López, Consultor Senior en Ciberseguridad - CYSE (Grupo Sermicro)
[VER MÁS]
Professional Firewall Migration Services for Cybersecurity
2022-07-06
CYSE - Área de Ciberseguridad del Grupo Sermicro
[VER MÁS]
Complete solution for electric vehicle charging points – Plug4Car
2022-06-09
Banco Cooperativo Español
[VER MÁS]
Workshop: Command and Control in Command Post Protection
2022-05-31
Línea de Actividad: Sistemas - Grupo Sermicro
[VER MÁS]
Centre of Excellence in IT Management and Services (CEX)
2022-05-25
CEX - Unidad de Negocio de Outsourcing & Consulting
[VER MÁS]
Workplace Support Services for Conflict Displaced Person Centres in Ukraine
2022-04-12
Ministerio de Inclusión, Seguridad Social y Migraciones
[VER MÁS]
Vulnerability Scanning and Penetration Testing Professional Services
2022-04-06
Empresa del Sector Financiero
[VER MÁS]
WorkCloud Solution, an easy and simple way to comply with the Wage Gap employment law
2022-03-24
Dinsa - Grupo Sermicro
[VER MÁS]
IT security audit, forensic analysis and cyber attack simulation managed service
2022-03-22
Sociedad mercantil estatal participada por la AGE
[VER MÁS]
Collaboration agreement with Quirón Prevención for the commercialisation of the WorkCloud Solution.
2022-03-03
Dinsa (Grupo Sermicro)
[VER MÁS]
Professional User Support Services
2022-01-17
Ministerio de la Presidencia, Relaciones con las Cortes e Igualdad
[VER MÁS]
Help them to live – Fundación Inocente Inocente
2021-12-21
Desarrollo de la página de donaciones de la Fundación Inocente Inocente - Dinsa (Grupo Sermicro)
[VER MÁS]
SUPPLY AND INSTALLATION OF HIGH AVAILABILITY FIREWALL
2021-12-15
Centro Universitario de la Defensa - Academia General del Aire
[VER MÁS]
Sermicro strengthens its Unified Communications area as NFON Premium Partner
2021-12-09
Área de Comunicaciones Unificadas - Grupo Sermicro
[VER MÁS]
Professional Operation and Maintenance Services
2021-11-05
Comisión Nacional del Mercado de Valores (CNMV)
[VER MÁS]
Professional User Support Services
2021-11-02
Centro Nacional de Investigaciones Cardiovasculares
[VER MÁS]
Network Access Control (NAC) Solution
2021-10-26
Consejo de Transparencia y Protección de Datos de Andalucía.
[VER MÁS]
Professional Backup Solution
2021-09-09
Colegio Internacional San Francisco de Paula - Sevilla
[VER MÁS]
Workplace Outsourcing. ICT Infrastructure Support and Management
2021-09-02
Instituto de Investigación y Formación Agraria y Pesquera - Junta de Andalucía
[VER MÁS]
Professional Services for Installation, Maintenance and Technical Assistance of Security Devices
2021-06-24
Sicor Servicios Integrales
[VER MÁS]
Process Automation. The solution that saves time and costs by improving efficiency.
2021-05-26
Área de Automatización - Grupo Sermicro
[VER MÁS]
Digital Transformation Simplified
2021-05-18
Ángel García - Dir. de Estrategia Corporativa y Transformación Digital
[VER MÁS]
Virtual shelves, modernise your pharmacy and avoid financial losses.
2021-05-05
Grupo Sermicro - Área de Sanidad
[VER MÁS]
SDWAN, protect and optimise your network to work from anywhere
2021-04-30
Área de Comunicaciones y Sistemas del Grupo Sermicro
[VER MÁS]
ECM Document Management Solution
2021-04-27
Dimática Software Development - Empresa del Grupo Sermicro
[VER MÁS]
Virtualisation Solution and Development Services
2021-03-30
Cliente: Consultoría especializada en el sector educativo
[VER MÁS]
Task Management Solution
2021-03-16
Dimática Software Development - Empresa del Grupo Sermicro
[VER MÁS]
Appointment Management Solution for Pharmacies
2021-03-02
Grupo Sermicro - Área de Sanidad
[VER MÁS]
Workplace Management and Service Desk
2021-02-19
Cliente: Servicer Inmobiliario Internacional
[VER MÁS]
Software Quality and Security Office
2021-01-28
Dimática Software Development - Grupo Sermicro
[VER MÁS]
iD-Entidad – Sovereign Digital Identity Solution
2021-01-13
Área de Innovación - Grupo Sermicro
[VER MÁS]
Logistics associated with User Station Maintenance
2020-12-09
Albatros Logistic - Logística a medida
[VER MÁS]
Professional Services of Analysis and Correction of Software Vulnerabilities
2020-12-02
Ayuntamiento de Alcobendas
[VER MÁS]
Sermicro Group will participate in the VII Innovation and New Technologies Fair
2020-11-13
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
“All in one” a Sermicro Group Communications Solution
2020-11-10
Área de Comunicaciones - Grupo Sermicro
[VER MÁS]
Supply, Installation, Maintenance and Technical Support for a Technology Park
2020-11-06
Red Escolar del Municipio de Esposende (Portugal)
[VER MÁS]
Turnkey development of Agents Web
2020-11-03
Dimática Software Development - Empresa del Grupo Sermicro
[VER MÁS]
Supply, Implementation and Infrastructure Management
2020-10-27
Colegio das Terras de Santa María
[VER MÁS]
Vulnerability Analysis and Pen Testing Service
2020-10-08
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
Communications Infrastructure and Security Professional Services
2020-09-29
Reden Solar Chile
[VER MÁS]
Endpoint Cybersecurity and Email Server Protection Solution
2020-08-19
Universidad de Málaga
[VER MÁS]
Process Automation Solution (RPA)
2020-07-29
Dimática Software Development - Empresa del Grupo Sermicro
[VER MÁS]
Webinar Synchronized Security Grupo Sermicro – Sophos (Portuguese)
2020-07-27
Departamento Comercial Sermicro Group Portugal
[VER MÁS]
Complete Turnkey WAN Infrastructure Migration Service
2020-07-24
Dirección General de Seguros y Fondos de Pensiones
[VER MÁS]
Comprehensive Support for Applications and Users
2020-07-22
Oficina Española de Patentes y Marcas
[VER MÁS]
CYSE achieves ENS Certification (National Security Scheme)
2020-07-16
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
EndPoint Cybersecurity Solution
2020-07-10
Consejería de Igualdad, Políticas Sociales y Conciliación - Junta de Andalucía
[VER MÁS]
Corporate HW Maintenance of ICT Infrastructures
2020-06-29
Servei de Salut de Les Illes Balears
[VER MÁS]
Supply, Installation and Training of Thermographic Detection Systems
2020-06-18
Consejería de Políticas Sociales, Familias, Igualdad y Natalidad - Comunidad de Madrid
[VER MÁS]
Technological and Professional User Support
2020-06-12
INSTITUTO NACIONAL DE TECNOLOGÍAS EDUCATIVAS Y DE FORMACIÓN DEL PROFESORADO
[VER MÁS]
Personal Code Health – Solution for controlling the immune status of your staff
2020-06-08
Dinsa - Grupo Sermicro
[VER MÁS]
Manage the beaches in your coastal area and avoid crowding with PlayaClick
2020-05-19
Dimática Software Development - Empresa del Grupo Sermicro
[VER MÁS]
Special Promotion of Cybersecurity (6 months free) Protection for Microsoft Office 365
2020-04-01
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
Oferta especial para PYMES: Instalación y Gestión de Firewall en suscripción-Renting a 3 años- por solo 83€ al mes
2020-03-27
CYSE (Ciberseguridad Informática) - Grupo Sermicro
[VER MÁS]
Connection and Synchronization, Keys for Cybersecurity
2019-12-18
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
Development and implementation of New System Functionalities
2019-12-12
Comisión Nacional del Mercado de Valores (CNMV)
[VER MÁS]
Technological Breakfast CYSE-Sermicro/Sophos
2019-12-05
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
Sermicro Group will participate in the Innovation and New Technologies Fair in Seville
2019-11-20
Area de Automatización de Procesos y Ciberseguridad - Grupo Sermicro
[VER MÁS]
CYSE will participate in the Basque Industry 4.0 event
2019-11-12
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
Assistance and Support to Users of Information and Communication Systems
2019-10-30
Ministerio de Asuntos Exteriores, Unión Europea y Cooperación
[VER MÁS]
Technical and Functional Support for Corporate Management Applications
2019-10-17
Universidad Internacional Menéndez Pelayo
[VER MÁS]
Development of new applications for container and vehicle control
2019-10-08
Autoridad Portuaria de Valencia
[VER MÁS]
Migration and Update of the Telephony and Contact Center Platform
2019-10-02
Hospital St. Bernard's Gibraltar
[VER MÁS]
CYSE (Área de Ciberseguridad del Grupo Sermicro) participa en el evento SedianDay
2019-09-27
Grupo Sermicro - Área de Ciberseguridad
[VER MÁS]
Seguridad Gestionada a tu Alcance
2019-09-25
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
Sermicro consigue el primer premio como empresa en la Huawei Partner ICT Europe Competition
2019-09-18
Dpto. Telecomunicaciones - Grupo Sermicro
[VER MÁS]
Servicio de Atención Informática y Centro de Atención a Usuarios
2019-09-12
Ferrocarrils de la Generalitat de Catalunya
[VER MÁS]
El Departamento de Selección, una pieza fundamental para dar un buen servicio
2019-09-11
Dpto. Selección de Personal - Grupo Sermicro
[VER MÁS]
Sermicro consigue un doble reconocimiento en la Huawei ICT Competition
2019-07-25
Dpto. Telecomunicaciones - Grupo Sermicro
[VER MÁS]
Sermicro integra la solución MenuBoard en Pizza Hut
2019-07-22
Cartelería Digital - Grupo Sermicro
[VER MÁS]
Sermicro, ganador del premio “Partner Awards” de Kaspersky
2019-07-17
CYSE, Área de Ciberseguridad - Grupo Sermicro
[VER MÁS]
Web Application Firewall as a Service (WAFaaS)
2019-07-10
CYSE, Ciber Security Services - Grupo Sermicro
[VER MÁS]
Evento Ciberseguridad sobre “Protección en un entorno de perímetro difuso”
2019-06-12
Stormshield/CYSE (Grupo Sermicro), 19 de junio, 9:30 h.
[VER MÁS]
Las modificaciones legales en el registro de la jornada laboral
2019-06-11
Evento patrocinado por Grupo Sermicro (Solución Jobtracker)
[VER MÁS]
Sermicro recibe el premio a Mejor Partner Avaya IX Mobility 2018
2019-05-23
Comunicaciones Unificadas - Grupo Sermicro
[VER MÁS]
Outsourcing de la Infraestructura TIC
2019-04-30
Instituto de Investigación y Formación Agraria y Pesquera (IFAPA)
[VER MÁS]
¿Desea que su Centralita Telefónica y Contact Center sigan funcionando?
2019-04-24
Comunicaciones Unificadas - Grupo Sermicro
[VER MÁS]
Protección Antivirus, Cifrado del End Point y Cifrado en Dispositivos Móviles. Modalidad: PAGO POR USO
2019-04-15
Grupo Sermicro - Platinum Partner Kaspersky
[VER MÁS]
Soporte a Usuarios en entornos Microinformático y de Sistemas
2019-03-25
Patronato de la Alhambra y el Generalife de Granada
[VER MÁS]
Monitorización y Mantenimiento de Servicios, Servidores y Equipos de Comunicación
2019-02-18
UPCNet - Universitat Politècnica de Catalunya
[VER MÁS]
Participación en EduTAC
2018-11-23
Jornadas sobre tecnologías del aprendizaje y conocimiento
[VER MÁS]
Logística, Instalación y Mantenimiento de Dispositivos para Parkings
2018-11-06
El Parking Internet, S.L.
[VER MÁS]
Sector Town and City Councils
| Our long experience in integration projects in City Councils gives us the flexibility, adaptability and quality that these institutions need. We know that the main objective of a City Council is improve internal management and services to citizens. | |
| The City Council needs funcionar más eficientemente, reducing time, extending communication channels and improving the quality of all procedures. Its purpose is to be able to offer new services, to have scalable and adaptable tools and, in short, to focus on its main objective: Improve the perception of citizenship. |
Solutions for the Operator
We have two areas of action with respect to the services marketed by the operators:
- Technical Service. We transfer to the operator all our capabilities, both coverage and field services, as well as experience and management, helping to develop IT projects within the LAN of its customers and connection with the operator's WAN. The main activities that we develop within this point are the following:
- Delivery Service on Customer's End to End Local Equipment (CPE) Access
- Comprehensive maintenance of access CPEs
- Installation and maintenance of network electronics, voice and security equipment
- Site infrastructure surveys
- Wiring
- WiFi Solutions
- Turnkey Projects. Operators who decide to expand their spectrum of action and integrate the rest of their ICT capabilities into their portfolio can count on us and on our long and recognised experience as integrators in this sector. Among other activities we highlight:
- Consulting and Design
- Customized and complementary solutions to your capabilities
Network Infrastructure
Possibly the differential factor of a Telecommunications Operator, with respect to the rest of integrators and companies in the sector, is the services that can be provided on its own network.
We offer Implementation, Support and Adequacy services with the reliability, guarantee and knowledge that our long experience can support.
- DATA CENTER
- Infrastructure Support
- Engineering
- Physical installation of equipment
- NODE
- Physical installation of equipment
- Infrastructure Support
- Face-to-face support
- Escorts
- Wiring
- DISTRIBUTION NETWORK
- Management in provisioning process
- Breakdown of copper and fibre, including civil works
Sector Retail
Solutions that help in the process of digital transformation
 |
We simplify the , transforming the multichannel into omnicanal, providing an effective “experience” of integrated purchase, which allows agile communication and a response time adjusted to the needs of customers, with the aim of improving management, control of the activity and increasing productivity |
| The customer experience is achieved from the interconnection of all systems that make up the scenario of a Retail environment, we use the IoT (Internet of Things) as a fundamental technology in the digital transformation of the sector, being one of the main points in improving productivity and customer experience. The data generated from this technology allows us to adapt our offer, guaranteeing the quality and availability of our products. |  |
HISTORY
- 1985
Constitution of sermicro
- 1988
Consolidation of national headquarters
- 1997
Opening of Sermicro Portugal headquarters
- 2000
Creation of Albatros Maroc
- 2001
Incorporation into the ACS Group
- 2003
New Outsourcing Division
- 2008
Incorporation of DINSA
- 2014
Sermicro Brazil Headquarters Opening
Sermicro Peru headquarters opening
New Safe Cities Division
Incorporation of Albatros Logistic
Creation of Dimatica Software Development
- 2016
New Safe Cities Division
New Computer Cybersecurity Division
- 2017
Opening of Sermicro Mexico Headquarters
- 2019
Opening Sermicro Colombia Headquarters
- 2020
Opening Sermicro France Headquarters
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Albatros Logistic offers tailor-made logistics, based on economic scalability, thanks to its flexibility and adaptability. Its quality processes cover both the infrastructures and the methodology, executing analysis and improvement of the processes in a continuous way.
One of the most important factors is the wide coverage at local, national and international level, with its own vehicle network, route optimisation and complete traceability from the moment of collection. Among other points it stands out for:
- 9 logistics centres: 15.000 m2 / 14.000 Pallets
- High Value Goods Security Zones (HVC)
- Reverse Logistics: Collections, Revision, Classification, Refurbishment, DOA, RMA Management, etc.
- Logistics associated with serial personalization: Laser Engraving of Computer Material, Firmware Updating, parameterization of computer equipment, etc.
- Distribution Fleet for high-value merchandise with vehicle alarm system, GPS tracking and accompaniment services.
- 600 m2 of laboratories integrated in the logistics centres for SAT
AREAS OF SPECIALIZATION
Smart Cities & IoT
- Smart Energy: Solução de eficiência energética para a gestão de consumos e processos associados à prestação de serviços aos edifícios.
- Smart Lockers: Automated Home Smart Package Terminals
- Governação de topo: Sistemas de gestão de vídeo de plataforma aberta para analógico e Sistemas e Aplicações de Vigilância por Câmaras IP
Electric Mobility
- Smart Mobility: Complete electric mobility solution Plug4carconsisting of an intelligent management platform for electric vehicle charging points, mobile apps, physical charging points and complementary services. [SEE MORE]
Big Data
- Algorithms and analytical models developed for different crops. (Agriculture)
- Production and quality prediction models. (Agriculture)
- Models for fraud prevention. (Public administration)
- Models for the prediction of Claims (Insurance)
Geospatial
- Information capture services (Drones, Terrestrial Lidar, Satellites)
- Cartographic rectification ortho system
- Analysis of geospatial data, development of viewers, applications and predictive models.
- Fleet location system
El Centro de Servicios Remotos (CSR) está estructurado en dos grupos de servicios:
Plataformas y CDP:
- Gestión de Infraestructuras y CPD, monitorización y gestión de eventos de servidores, almacenamiento, bases de datos, elementos de red, elementos de seguridad, gestión de disponibilidad y capacidad, etc., así como la operación y explotación remota de sistemas y telecomunicaciones, incluyendo el mantenimiento preventivo y predictivo y la definición de parámetros y umbrales de monitorización.
- Gestión de Servidores, Almacenamiento y Red, que se encargan de los servicios de monitorización, gestión de eventos, explotación, operación de los sistemas, gestión de activos y de software y administración de usuarios.
Soporte a usuarios:
- Gestión del entorno de trabajo, incluye todos los servicios relativos a la gestión global del puesto de trabajo y las infraestructuras que lo componen: Gestión de activos, administración de usuarios, gestión de reporting, soporte onsite, mantenimiento, etc, todo ello gestionado mediante plataformas tecnológicas de ticketing.
SUPPORTED ENVIRONMENTS AND PRODUCTS
- PC`s and Laptops
- Mobile Devices
- Printers
- Wintel Servers
- Non-Wintel Servers
- TPV´s
- Dataphones
- Dispensers
- Recyclers
- Notebook Updates
- Tablets
- PDA´s
- Storage Systems
- Network Electronics
- Telephone exchanges
- Point of Sale Terminals
- Information Booths
- CCTV Systems
- Parking Systems
- Digital Signagel
- Access Control
Our Service Desk is structured in two levels of attention SPOC1 (Levels 0 and 1 or also denominated Front-Office, for categorization of incidences, resolution and escalation to level 2) and SPOC2 (Level 2 also denominated Back Office, for resolution of incidences coming from the lower levels and of greater technological level). There are three areas of service support and auditing:
- Back Office Technicians (ACD-Automatic Call Distributor) in charge of visualizing the activity of the switchboard, checking compliance with the SLA's (agreed service levels) and carrying out random listening of agents in order to adapt, correct and perfect the responses to incoming requests, thus improving the service provided.
- Tools Back Office,, which visualizes and checks the activity of the ticketing tools used,verifies compliance with the SLA's and audits the tickets generated.
- Back Office of Quality and Procedures,, responsible for ensuring compliance with the SLA's, implementing and monitoring the procedures requested by each of our customers and analyzing each and every one of the above points to look for points of improvement in services.
Objectives
- Monitoring, management and continuous analysis: Improve the operation and processing of information through continuous management and monitoring, analysis of LOGs and immediate response to potential security threats.
- Fast and effective solutions to incidents: To offer the most accurate and reliable vision possible of all levels of security in real time, in order to be prepared and be able to provide quick and effective solutions to any type of incident.
- Effective protection of information assets: Guarantee effective protection of all information assets, providing evidence, trends, analysis and recommendations on them.
- Ensure continuity, availability and reliability of operations: Protect investments in technology and, above all, ensure business continuity, system availability and operational reliability.
Managed Security Services
- SIEM Correlator. Collects information from IT systems to generate knowledge by correlating captured events, monitoring and managing them, detecting threats and mitigating attacks.
- SOC control panels. Configuration of Cybersecurity Scorecards so that decision-makers can count on tools to help them make decisions, based on real-time measurements of the security of the company’s IT system
AREA OF SPECIALIZATION
Productivity and efficiency in the workplace
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[SEE MORE]
Api platforms and services
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[SEE MORE]
Backup & Disaster Recovery
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[SEE MORE]
Computing. Infrastructure Virtualization
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[SEE MORE]
PaaS
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[SEE MORE]
Storage and database
-
[VER MÁS]
AREAS OF SPECIALIZATION
LAN WAN architecture
- Routing
- Switch
- Wireless environment (Wimax, LMDS, WiFi, DECT...)
- Network Management
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[SEE MORE]
Collaboration
- Functional analysis
- Solution Integration
- Ongoing support
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[SEE MORE]
Infrastructure
- Structured Cabling
- Fiber Optics
- Access Control
- Video surveillance
- Communication cabinets
- Energy
- Fire Control
- DPC Engineering
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[SEE MORE]
Unified communications
- TDM Solutions (Traditional Telephony)
- VoiP
- Contact Center
- Cloud Solutions
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[SEE MORE]
Services for Operators
- End Customer Solutions/Service
- Operator as Customer
- Operator Infrastructure Services
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[GO TO OPERATORS]
Mobility
- Videoconferencing/Web RTC
- Collaboration Tools
- MDM
VMS Video Solutions
- Custom development of new functionalities, applications and systems
- Multiple system integration (multi-manufacturer/multitechnology/multisectoral)
- Architecture On premise / Cloud
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[SEE MORE]
AREA OF SPECIALIZATION
Web portal development
Design and development of customized web portals adapted to different devices with the main market managers: WordPress, Joomla and Drupal.
Data analysis
Data collection, analysis and transformation for decision making.
Outsourcing of applications
Outsourced application management and maintenance, covering the entire software life cycle
Mobility
Development and automation of mobile applications with both hybrid and native technologies
Project office
Management and monitoring of strategy and projects of companies with standard methodologies and good market practices
Development and maintenance of apps
Development, support, integration and preventive, corrective and evolutionary maintenance of applications belonging to companies and institutions
Quality and safety
Quality and safety management through people, processes, infrastructure and technology
areas of specialization
ESC (European Screening Center)
Deployment and/or Supply of devices (Computer or Communications)
Warranty management with manufacturers
HW and SW Maintenance
Inventory management with updating of customer tools
Support to Remote and Presential Users (OnSite, IMAC)
Infrastructure Installations
areas of specialization
Our agreements with document management reference companies allow us to approach different types of projects with total flexibility, adapting the solution offered to the specific needs of each client in order to facilitate the execution of the processes common to document management.
Administration and publication of online magazines
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[SEE MORE]
Customer communications
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[SEE MORE]
Electronic signature
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[SEE MORE]
Digital preservation
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[SEE MORE]
Capture of mobile information
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[SEE MORE]
Automation of financial processes
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[SEE MORE]
Collaboration Platform Development
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[SEE MORE]
RPA
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[SEE MORE]
Centralized information processing
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[SEE MORE]
AREA OF SPECIALIZATION
Visual perception
Turnkey solutions
Voice Recognition
Decision making
Language translation
AREAS OF SPECIALIZATION
DPC Outsourcing
Infrastructure Outsourcing
Service Desk
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[SEE MORE]
Remote Management
- Monitoring
- User Administration
- SW Distribution
Remote and On-site User Support
Maintenance HW and SW
Equipment and Asset Management
AREAS OF SPECIALIZATION
Cloud Solutions
Systems Operation
Systems Projects
Systems Administration
Systems Maintenance
Data Center
Back up & Disaster Recovery
Hyperconvergence
Virtualization
The technological evolution offers the banking sector new capacities and opportunities for the management of their business and the services they offer to their clients. Many of these ICT innovations have contributed to improving internal processes such as transactional management, contracting, electronic payment systems, etc.
Today, ICT is an essential and indissoluble part of the financial business. The management of an ever-widening catalogue of products, as well as the difficulty of integrating the provision of services in an increasingly demanding omnicanal environment, makes technology a strategic piece for obtaining competitive advantages in a market where products are standardised and easily replicable.
The Sermicro Group has more than 30 years of experience offering services and solutions that cover most of the ICT needs of the banking sector. Our knowledge, capacity and the more than 500 professionals specialized in the financial sector, make us count on the confidence of the main national financial entities so that we can manage, in an expert way, their clients and their processes.
SOLUTIONS AND SERVICES
We cover most of the ICT needs of the sector
Managed Services
- ICT Outsourcing
- Deployments and maintenance
- Office automation (cash management, print management)
- Automated Teller Machines (ATMs)
- Support and monitoring
- Workplace management (Nexthink, Office 365, G Suite)
Technological solutions
- Platforming and Deployment
- Maintenance
- Platform and service desk management
- Communications
Specialized Solutions
- Attendance management of clients
- Onboarding digital
- Digital Signage
- User Experience
Means of payment
- Customized development of electronic payment solutions
- BPO
In order to achieve the objective, it is necessary to have tools that facilitate the improvement of processes.
SOLUTIONS AND TOOLS
Document management and organization
Our solution (OnBase) facilitates access to and management of all public administration documentation, reducing search and location time, optimizing the organization of content and improving the perception of speed and transparency to the citizen. More than 900 public administrations already use this solution.
Automation and digitization of documentation
This solution makes it possible to automate and digitise all the requests that a Town Hall generates (public assistance, security and law enforcement, complaints, etc.), simplifying and speeding up the processes of assistance, validation and conservation and improving communication with the citizen.
Digital Preservation
Putting focus on the information contained instead of in the file that contains it is the purpose of this solution (Libnova). Achieving accessibility to files after long periods of time, preserving them through techniques such as the evolution of formats, guarantees access to information no matter how old it is.
Management of infrastructures and assets
Solution that allows the management of infrastructures, services and all the assets of a city council. The global vision optimizes the productive processes, improving the performance, both of the productive chain and of the personnel.
Cloud Services
The basic infrastructure of sustainable cities is cloud technology. Amazón WS, Microsoft Azure and Google solutions allow services to be adapted to the specific needs and characteristics of each City Council, acquiring the technology that is necessary and at the time that is needed, which means savings in equipment and a guarantee of continuous innovation, helping to achieve the objectives of energy efficiency, public health, intelligent transport, air quality, and so on.
Hyperconvergence
A hyperconvergent infrastructure simplifies IT and achieves a transformation of the City Council, thanks to the flexibility, scalability and ease of management systems. Our experience as a specialized service provider guarantees the technological support that this solution requires.
Remote printing
Ideal solution for managing your own printing fleet, controlling expenses and reducing costs in consumables, maintenance and user service center. A perfect service for civil servants and citizens, scalable and sustainable.
Cybersecurity
New generation solutions to predict, prevent, detect and respond to cyberattacks of any kind, proactively preventing fraud in real time.
Optimization platform
Add4U's solution consists of a comprehensive platform that allows the optimization of public expenditure of the municipality, offering a simple and modern electronic headquarters, with multiple services through the Internet. A regeneration of public services with greater transparency, efficiency, participation and dialogue.
Intelligent Vehicle Management
This location solution for the tracking, control and management of vehicle fleets (transport, waste collection, maintenance, etc.) of municipalities, applies the most advanced technologies, providing a set of administrative tools, combined with different GPS devices, makes the management of the fleet of vehicles is much more profitable.
Exploitation
We offer solutions that help to improve the business, providing information about what type of customer visits us, what their preferences are, their tastes, facilitating the analysis of data and, consequently, decision making.
Cartelería Digital / Digital Signage
360º Service, with projects that cover all aspects of the process. We are real integrators with great experience in providing technological solutions, offering a unique dialogue to our customers.
Wifi Tracking
Allows to know data about the internal and external traffic of an establishment, new or recurrent customers, time spent among other data thanks to Big Data technology.
I-beacons
Offers a customized content configuration to customers (coupons, ads, images, etc.) according to proximity or positioning to an establishment.
Video surveillance
Allows you to visualize the general state of our environment, shop areas, restricted areas, to shorten action and waiting times, subsequent analysis and support in decision making and action plans (marketing).
Heat map
Analysis of zones through heat maps to obtain useful data on the behaviour
of users.
Facial recognition
Allows to segment the public by gender, age range, improving marketing campaigns
Client profile
Identifies the client's profile in a non-intrusive way (GDPR compliance): adult, children, travel, length of stay, etc.
Dynamic Marketing
Analyzes data from different sources to customize and
differentiate the digital content to be displayed.
Captive portal
Creating a social network environment, allows us to get data from the
experience of our customer, from the visit to our website, facilitating the capture and
more appropriate marketing.
RFID
- Labelling and Coding
- Inventory Control
- Intelligent Tester
- POS checkout
- Data analysis
Cash Fraud Control
Identifies fraudulent indications and risks by reducing the cost associated with them.
Queue Control and Management
Optimization of the checkout area for cost savings, improved user experience and increased sales.
Delivery and collection of purchases
Also called "Last Mile", it improves the delivery
experience by speeding it up, avoiding risks and controlling costs.
Virtual Tester – Magic Mirror
The mirror makes a virtual assembly of how we look the garment, changing the size or model if we wish.
Request for Commercial Assistance
The client can access information, request to be assisted by a dependent or specialist from any point.
Request for staff support (change, blocking of TPVs)
Interaction with the staff to solve any problem (warehouse, box, TPV...)
Musical thread
Improves the customer experience with music in harmony with the
environment and time zone
Aroma
Sensory marketing that revolutionizes communication at the point of sale, significantly improving the customer experience.
OUR MISSION
We are an ICT Services company: We develop and integrate Solutions. Our mission is to help companies deploy their business strategy through an efficient and innovative use of technology.
References
Maintenance and Operation Company M30-EMESA
Supply, installation and maintenance of the network electronics associated with the control systems of the M30 tunnels
Agencia Estatal de Administración Tributaria (AEAT)
Maintenance of the network and temporary platforms for the Revenue campaign
Beam Suntory
Installation of wiring of all network/data points and supply of network electronics. Voice over IP switchboard. Digital whiteboards, conference and video wall systems for meeting rooms.
Securitas Direct
Support in communications, installation of structured cabling and WiFi in Spain, France and Portugal
References
Ministerio de Industria, Comercio y Turismo
Evolving development of different applications and support for the processing of dossiers.
AENA
Maintenance, evolution, configuration, installation, support and incident resolution of custom applications.
Aguas de Valencia Group
Development of corporate applications and turnkey projects focused on specific applications for the identification and classification of
bacteria and image analysis.
Metro de Madrid
Maintenance of corporate applications in .NET. Migration of complaint management application GESDEN
Grupo Cobra
Development of a personalized web page, with a design adapted to the visualization in different devices
References
Grupo Santillana
Licensing support and maintenance service and implementation support for the document management solution.
City Hall of Alcobendas
Corrective and evolutionary maintenance of the Social Welfare Board's file processing systems
CEDEX
Digitization of the civil engineering magazine, with implementation and customization of the OJS platform
References
Samsung
Mobile telephony distribution centre for Iberia, including storage, transport, deliveries, incident tracking and control, firmware update and traceability. 30,000 shipments, 150,000 upgrades, 5 million terminals served
Meditelecom
Storage and distribution centre, with SIM card management and recharging, terminal and pack management and POS management
BRICO INVEST
Reception services, stock control, restocking, etc, with dedicated vehicles. More than 4,000 references managed with an annual expedition volumegreater than 1,600/year. Coverage: Morocco
Samsung
Mobile telephony distribution centre for Iberia, including storage, transport, deliveries, incident tracking and control, firmware update and traceability. 30,000 shipments, 150,000 upgrades, 5 million terminals served
Mobile Republic
Stock management, B2C order preparation with delivery documentation, traceability and replenishment. Expedition volumes around 10,000
per month. Coverage: Spain.
References
AENA
Outsourcing of H24, UCA and SIPA systems nationwide
Prosegur
International job outsourcing for Latin American and European users. Global management, remote and on-site support, 24x7 service desk
Clece
Comprehensive maintenance of the microcomputer park, telephone and on-site support, equipment configuration, warranty and inventory management, IMAC services
EVO Bank
Service desk, onsite support, maintenance, systems monitoring
References
Securitas Direct
Support in the area of systems, installations and maintenance of equipment
Roche
Implementation of a Global Operations Center for the monitoring and administration of Systems and Communications with 24x7 coverage.
Consejo Superior de Deportes
Support service for users, systems and maintenance of computer equipment
State Museums
Administration and maintenance of communications networks andsystems, storage, backup, HW and SW and user service
References
El Corte Inglés
Microcomputer maintenance, laboratory, on-site repair, etc. of the entire ECI sales network.
Oficina española de patemtes y marcas
Administration of information systems and functional support of applications and technical support to users
Ministry of Industry, Commerce and Tourism
Customer Service Centre for the Ministry and Turespaña at an international level.
Metro de Madrid
Maintenance of corporate applications in .NET. Migration of complaint management application GESDEN
References
EL CORTE INGLÉS
Supply and installation of a solution for recharging electric vehicles with the possibility of using the management software platform and mobile application developed by Dimática Software (company of the Sermicro Group)
Correos
Engineering, supply, installation and maintenance of the HomePaq and CityPaq solution.
Pedro González
marketing@sermicro.com
Consulting, Supply and Logistics
Installation and Maintenance
24×7 Remote Managed Services
Content Management
Custom Software Development
Customer Experience
AREAS OF SPECIALIZATION
Managed Security based on a SOC
GDPR
Servicios Profesionales para Empresas
Desarrollo Seguro
References
Ajuntament de Gava
Ayuntamiento de Chiclana
Ayuntamiento de Las Rozas
Ayuntamiento de Rivas-Vaciamadrid
Ayuntamiento de Pozuelo de Alarcón
Ajuntament de Cerdanyola del Vallès
Ayuntamiento de Alcobendas
References
More than 30 years at the service of Operators and Vendors
BT
Colt Telecom
Digimovil
Easynet
Ericsson
Euskaltel
Huawei
Jazztel
Movistar
Orange
Tata Communications
Vodafone
ZTE
References
Dentix
DKV
Prenatal
Media Markt
OUR VALUES
Our values are part of our culture and are based on the trust that our customers have placed in us over the years. That’s why, when someone asks us Why Sermicro Group? we can and must answer with demonstrable facts:
Due to our business soundness
We belong to Cobra IS, leader in infrastructure management, with proven solvency, which has the backing of large corporations, states and investment groups as clients. By trusting the Sermicro Group, your projects will be in the best hands.
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For our experience in the integration of IT and Communications services and solutions
We have been in the market for more than 35 years and we have more than 1,800 qualified and committed professionals who develop projects and global solutions for both companies and public administrations. Our goal is to add value to the business of all our customers.
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For our knowledge in the execution of projects
We execute projects with our own resources and therefore have more than 1,700 technical specialists in all ICT areas. We know the characteristics and particularities of the services and we have greater facility to adapt, being flexible when providing solutions in all types of areas, sectors and customers.
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For our ability to develop projects on a national and international scale
Own coverage is one of our great strengths. In the Sermicro Group we have 54 assistance points in Spain and Portugal, so that, in addition to proximity to customers, we can develop our services with total homogeneity, speed and efficiency. All this while maintaining continuous innovation and improvement.
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David López
esc_support@sermicro.com
Raúl Viejo / Ángel Rozas
marketing@sermicro.com
Raúl Viejo / Ángel Rozas
marketing@sermicro.com
Miguel Ángel González-Gallego
marketing@sermicro.com
Miguel Ángel González-Gallego
marketing@sermicro.com
Miguel Ángel González-Gallego / Francisco Morales / Francisco Hernández
marketing@sermicro.com
Ricardo Sánchez-Cambronero
marketing@sermicro.com
David Magro
marketing@sermicro.com
Ángel Roberto Segado Abajo
marketing@sermicro.com
Francisco Llamas / Modesto Fernández
marketing@sermicro.com
Raúl Viejo
marketing@sermicro.com
Alberto de Ángel / Ricardo Gutiérrez
marketing@sermicro.com
Miguel Ángel Delgado / Jesús Useros
marketing@sermicro.com
Alberto de Ángel / Ricardo Gutiérrez / Francisco Vicente San Pablo
marketing@sermicro.com
Fernando Jiménez
marketing@sermicro.com
INTERNATIONAL PRESENCE
As members of Cobra IS, we participate in the Development of the International Business, sharing local capacities in each country, extending coverage and scope.
We have a specific Direction of International Business Development that has a multidisciplinary work team that is responsible for coordinating, in addition to the management of international services, strategies with partners. We also have knowledge of local laws and regulations.
All of this makes it easier for us to develop a project by assigning the necessary resources, executing services and coordinating contracts with third parties and agreements with the Group’s inter-companies.
BANCO MILLENNIUM BCP
Security Systems, Telecommunications, Network Electronics, Telephone Switchboards and Electrical Installations
HOTEL BAIA (LUANDA)
Security Systems, Telecommunications, Electrical Installations
CASINOS DE ANGOLA
Energy Efficiency Consulting, LED Lighting Supply and Installation
HOSPITAL OF TINGO MARIA IN HUÁNUCO, PERU
Improvement of the resolution capacity of the Hospital of Tingo María in the region of Huánuco in Peru. Building management, IP telephony and connectivity, nursing calls, fire detection, access control, CCTV
CHALA AND CAMANÁ HOSPITALS IN PERU
Electronic communications systems, with supply, assembly and installation of structured cabling, IP Telephony, CPD's, CCTV, access control, etc.
GRUPO SANTILLANA
Global Outsourcing that covers 17 countries in Latin America with Help Desk and Presential Support in Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Paraguay, Peru, Puerto Rico, Dominican Republic, Uruguay, USA (Florida), Venezuela.
PROSEGUR
International job outsourcing with presence in 12 countries (Europe, Latin America and Australia). Global management, remote and on-site support, 24×7 service desk
Partners
Partners
Partners
Partners
Partners
Partners
Partners
RESPONSABILIDAD SOCIAL CORPORATIVA
El Grupo Sermicro hace propios los compromisos corporativos del grupo ImesAPI y del Grupo ACS como parte de nuestro modelo de negocio:
- Compromiso con el Entorno Social
El Grupo Sermicro reconoce su responsabilidad para aportar valor a las comunidades en las que opera. Como empresa integradora de soluciones y servicios TIC, eI Grupo Sermicro está comprometido con la creación de la calidad del empleo, la diversidad en la fuerza laboral, un ambiente de trabajo seguro y ético y el crecimiento económico y la expansión social en los mercados que sirve.
- Compromiso con el Medio Ambiente Natural
El Grupo Sermicro está comprometido con el desarrollo sostenible en todos los niveles de sus proyectos. Nuestros diseños y proyectos reconocen las externalidades ambientales en su desarrollo y buscan minimizar los costos a corto y largo plazo. El creciente riesgo de cambio climático, reducción de la biodiversidad y el uso eficiente de los recursos forman parte de los valores fundamentales del modelo de negocio del Grupo Sermicro.
- Compromiso con la Creación de Valor
El retorno de valor a largo plazo del Grupo Sermicro reconoce que no debe incluir sólo a sus accionistas, sino a los clientes, empleados y las comunidades también. Con el objetivo de crear valor para el futuro, el Grupo Sermicro está comprometido a satisfacer las necesidades de todos sus socios.
- Compromiso con la Integridad
El Grupo Sermicro se ha comprometido a realizar negocios a través de todas sus operaciones con la más alta consideración por el cumplimiento legal y la ética. La empresa y sus empleados operan con total transparencia e integridad en las relaciones con los clientes y proveedores, como base de su modelo de negocio.
- Compromiso con el Desarrollo Tecnológico
El posicionamiento mundial del Grupo Sermicro es el resultado directo de su compromiso con la innovación tecnológica, la satisfacción de las necesidades de los clientes con soluciones dinámicas y creativas. A la vanguardia de la integración de soluciones y servicios TIC, el Grupo Sermicro establece el estándar para la búsqueda de nuevas y mejores formas de hacer negocios y satisfacer las necesidades de sus clientes. Promocionando el desarrollo técnico y tecnológico a través de su Departamento de I+D+i y la sostenibilidad de las actividades del Grupo.
HEADQUARTERS
España – Zona Centro
Calle Pradillo, 48-50
28002 Madrid
Teléfono: (+34) 91 744 86 00
España – Zona Norte
Ctra. Bilbao-Plencia 17,
PAE ASUARAN edificio Artxanda, Portal 7, 2B Pabellones 12-13
48950 Asua – Erandio
Teléfono: (+34) 94 476 06 35
España – Zona Este
Carrer de Veneçuela, 87-93
08019-Barcelona
Teléfono: (+34) 93 447 85 00
España – Zona Sur
Políg. ind. Pineda, calle A Nave 2
41013 Sevilla
Teléfono: (+34) 95 468 03 53
España – Zona Oeste
Cantabria, 34 bajo
36205 Vigo
Teléfono: (+34) 98 626 34 36
Portugal
Alameda António Sérgio, Nº 7, 1º – Sala E-2
2795-023 linda-a-Velha, Lisboa
Teléfono: (+351) 219 578950
Marruecos
1) Rue Abou Bakr Ibnou Koutia, lotiss. Attaoufik, hangar 10/11/12 , Oukacha
2) Lotissement Kali Mouritania Z.I. Sidi Bernoussi entrepôts I1 & I2- Casablanca Teléfono: (+212) 522 66 62 33
2) Lotissement Kali Mouritania Z.I. Sidi Bernoussi entrepôts I1 & I2- Casablanca Teléfono: (+212) 522 66 62 33
Perú
Avda. Juan de Arona, nº 151, Oficina 303, Torre C
Distrito de San Isidro | LIMA (Perú)
Teléfono: (+51) 15524574
Brasil
Av. Marcos Penteado de Ulhoa Rodrigues, 939 - Andar 8 Conj 860 - Tambore
Barueri - São Paulo
CEP: 06460-040
Teléfono: (+55) 11 23063457
México
José Luis Lagrange 103, Polanco, Polanco
Secc, 11550 - Ciudad de México, CDMX
Teléfono: (+52) 55 5002 6290
FRANCE
1 Rue Stephenson
78180 Montigny-Le-Bretonneux - Francia
COLOMBIA
Cl. 100 no.º 19 61, Ofice 1010
Bogotá D.C.
Panama
F&F Tower floor 23-C
50 & 56 St., Panama City
Phone: (507) 68207187
certifications
IQNet 37001: Antibribery Management System
ISO 14064. Carbon footprint
ISO 9001-Calidad-Organización empresarial
ISO 9001-Anexo
IQNet 9001-Quality Management System
IQNet 9001- Annex
ISO 14001-Respeto hacia el Medio Ambiente
ISO 14001- anexo
IQNet 14001-Enviromental Management System
ISO 20000-1. Servicio de Tecnologías de la Información ofrecidos al cliente
IQNet 20000-1. Information Technology Service Management System
ISO 27001. Seguridad de la Información
IQNet 27001. Information Security Management System
ISO 12207-15504. Proyectos de Software
ISO 45001
Compliance Certificación with ENS, Category Medium (Service Desk)
Compliance Certificación with ENS, Category HIGH (SOC)
UNE 19601, Certificate of Criminal Compliance Management System
ISO 37001, Anti-Bribery Management System Certificate
Carbon footprint
ISO 33000. ISO 12207: SW Development and Maintenance Projects
Carbon footprint 2022
ISO 22301: Business Continuity Management System
I+D+i
Our trajectory, after more than 30 years in the market, corroborates our entrepreneurial spirit:
- Pioneers in the independent maintenance service of hardware manufacturers.
- Pioneers in obtaining the ISO 9000 Quality Certificate in 1992.
- Obtaining of certifications in the systems of environmental management, management of the Information Systems, management of the Security IT, management of the process of Software and, recently, management of the Innovation.
- Pioneers in entering the telecommunications market.
- Continuous expansion of our services covering a wider range of devices, both in hardware and software environments.
- International expansion.
Our vocation for improvement, our objective of increasing customer satisfaction and the responsibility of being one of the reference companies in ICT Services, has led us to certify some of our projects within the framework of R+D+i, obtaining our first certificate in 2006.
Some of our R+D+i projects
SMARTBUSIC
Intelligent platform for managing technology assets in business centers
SMARTSTICK
Precision agriculture: Sensory and infrastructure for the care and exploitation of crops
AFLUENCE
Intelligent flow management system in the tourism sector
SEGURCAMIO
Security system and remote control of trucks
MISS
Corporate messaging platform
ORCA
Advanced digital cartographic ortho-rectification system in urban environments.
SIGVA
Geographic information system for aerial vehicles.
SADIA
Automatic service of identification and georeferencing of avifauna from sounds captured in the natural environment.
EDB2BCPS
B2B development environment and services productivity control.
ENSMART
Energy model for Smart Cities using maps three-dimensional.
SIRVEAC
Electric vehicle connection point
LIBREWORK
Virtual work zone facilitating to the user the work from any device and in any place.
SIGAIC
New device for the global control of infrastructures, equipment and equipment components in complex networks.
VISOTEC
Remote implementation of a technological solutions nursery.
ACCES
Development of a new guidance, orientation and information system for people with disabilities
ISIS
System for real-time management of computer equipment parks and associated incidents.